What happens if I lose or forget my password?
For security reasons, your password is never transmitted to us or stored on our servers. Therefore, it cannot be reset or recovered by us. Without the correct password, access to your encrypted data is permanently impossible.
Please store your password in a secure location.
In your account, you can create recovery keys. These serve as backup access and allow you to restore access to your data if you forget your password.
To create a recovery key:
- Log in to your Versiobit account
- Navigate to account settings
- Click "Create recovery keys"
- Securely store the generated recovery keys - e.g., in a password manager or print them
If you lose both password and recovery keys, access to your encrypted data cannot be restored.