What happens if I lose or forget my password?
For security reasons, your password is never transmitted to us or stored on our servers. Therefore, it cannot be reset or recovered by us. Without the correct password, access to your encrypted data is permanently impossible.
Please store your password in a secure location.
In your account, you can create recovery keys. These act as backup access and allow you to restore access to your data if you forget your password.
To create a recovery key:
- Log in to your Versiobit account.
- Go to account settings.
- Click "Create recovery keys"
- Store the generated recovery keys securely – e.g., in a password manager or print them out.
If you lose both your password and your recovery keys, access to your encrypted data will no longer be possible.